24/7 Monitoring and Response
Transparency and Data Control
Context-Aware Alerts
We'll filter out the noise, only escalating genuine threats. You’ll get alerts enriched with business context and expert guidance for prioritization and remediation.
Embed Our Expertise to Extend Yours
Keeping your security team staffed is an ongoing challenge. We provide access to deeply experienced cybersecurity professionals who get the job done.
CONTINUOUS. CONSISTENT. THOROUGH.
Here's How We Protect Your Environment
Our Co-Owned MDR service ensures the continuous monitoring and protection of your business and serves as an extension of your team's capability and coverage capacity.
While Co-Owned MDR includes Level 1 and 2 monitoring and analysis, it's important to know that we can supply higher levels of expertise should you need them.
This includes:
- L1 Security Monitoring
- L2 Advanced Analysis
- L3 Threat Hunting and Incident Handling
- Detection Engineering
- Threat Intelligence
24/7 MONITORING AND INCIDENT RESPONSE
Follow the Sun for Continuous Security
We provide continuous support and fast response for critical incidents, guaranteeing rapid containment and mitigation of threats in any time zone.
This includes:
- L1 + Dedicated TDM/L2 Support: Multi-tiered support to address issues efficiently.
- Follow the Sun: Get continuous support across all global time zones.
- Real-Time Escalation: Swift notification and remediation of critical events.
- Containment and Initial Response: By isolating compromised systems at the host and network levels, our teams can quickly halt the spread of an attack.
- SLA-Backed Rapid Time to Containment: In 25 years, we’ve never suffered a service penalty. Our SLAs are written in stone.
- Strong MTTD/MTTR: Minimized Mean Time to Detect and Mean Time to Respond for all incidents, ensuring quick recovery.
- Across 3 Locations: Montreal, Prague, Manila
TRANSPARENCY AND DATA CONTROL
Grow the Value of Your SIEM with Co-Owned MDR
We establish clear SLAs, transparent billing procedures and operational reporting. You'll always understand the performance of your security investment.
Our team delivers comprehensive operational reporting with real visibility metrics to give you a complete view of your security posture and help you prove compliance.
Moreover, your logs and data stay in your SIEM. We access them temporarily to put eyes on glass and investigate. Our job is to manage your digital environment and protect your critical data and assets.
- Custom SLAs: Our SLAs are written with clarity and full disclosure based on your business context. We also provide flexibility to adjust as your security needs shift.
- Operational Reports: Stay abreast of backups, endpoint status, infrastructure activity and more.
- SIEM Control: SecureOps manages your SIEM and optimizes log ingestion. You retain full administrative oversight. You also own the detection rules and content we add.
- Integration with Existing Tools: We work with the tools you use every day, offering guidance where appropriate to strengthen security.
- Transparent Billing: No confusion, no ambiguity, and no hidden escalations. Our billing process is straightforward and clear.
- Assisted Reversibility: We ensure reversibility of content and detections. If you change MSSP providers, you will not have to start over. You own your SIEM.
CONTEXT-AWARE ALERTS
Use Our Cybersecurity Expertise to Prioritize Your Focus
Generic monitoring is ineffective as it lacks your business context which makes it difficult to prioritize threats based on your specific business’s critical assets.
By effectively filtering out noise and escalating only genuine, high-priority threats, we’ll reduce the burden on your in-house team. You’ll get alerts enriched with business context and guidance from our security professionals about prioritization and remediation.
This means you’ll know where to direct attention, gain efficiency, and strengthen your security operations through expanded visibility into activities across your digital environment.
- Alerts with Your Business Context: this can include asset criticality, potential impact severity, and user roles, along with best next steps for remediation.
- Reduced Alert Fatigue: When your team knows the alerts we escalate are truly threats, they know where to apply attention, freeing up more time to work on critical business initiatives.
- Expert Analysis: Our staff is trained and certified to provide top quality monitoring, threat detection, initial response and cybersecurity guidance that increases your coverage and augments your team’s capabilities.
- 1:1 Communications: You’ll have a named resource you can ask questions, voice concerns to, and get additional guidance from. This brings service continuity and a collaborative partnership you won’t get from other MSSPs.
EMBED OUR EXPERTISE TO EXTEND YOUR TEAM'S COVERAGE
Access Deep Security Expertise
Cybersecurity professionals are highly educated with a valuable, in-demand skillset.
Recruiting these professionals requires significant investment in salaries, training costs, and benefits. Keeping this team staffed, reducing turnover, and minimizing disruption as employees leave is an ongoing challenge and cost center.
Partnering with a trusted, reliable MSSP converts this substantial investment into a clear, predictable service fee. You get access to deeply experienced cybersecurity professionals with the ability to expand or reduce resources to fit your business goals.
- No Recruitment: Save time and costs by avoiding the recruitment process altogether.
- No Turnover: Eliminate the disruptions that come when key personnel leave the business.
- Predictable Costs: Trade the peaks and valleys of maintaining an in-house team with a predictable, recurring service fee.
