Luxury Design House Expands Security Resources to Focus Internal Teams on Strategic Priorities

A senior IT executive at the luxury design house articulated their high-level goals, saying “Ultimately, success will be measured by our ability to standardize processes, improve our knowledge base through documentation, and enhance overall efficiency." This effort included a migration to a Zero Trust network infrastructure to secure their new Enterprise Resource Planning (ERP) program. The long-tenured internal IT team, however, was ill-equipped to achieve this goal on their own.

Historically, the team faced significant challenges, such as bottlenecks in firewall change requests, delays to critical business processes, and a lack of manpower to resolve security vulnerabilities. "What should take days was often taking weeks or even months, leading to complaints from business stakeholders eager to move faster." Compounding these difficulties, the team also lacked formalized documentation, relying on an informal transfer of knowledge to resolve issues with little standardization and automation. “This often meant our IT team had to 'reinvent the wheel' for basic tasks like identifying source and destination protocols, leading to frequent escalations and hindering efficiency." 

The cumulative effects of these challenges created an inefficient, overworked IT operation, forcing them to choose between upkeep and higher-value strategic initiatives. "We've often had to prioritize business projects, which sometimes meant delaying essential maintenance, upgrades, and cleanup."

After evaluating four MSSPs and conducting on-site visits with the top two contenders, the design house “ultimately chose SecureOps because they demonstrated a superior understanding of and adaptability to our unique context and operational DNA."

SecureOps stood out for its dynamic, tailored approach to shifting enterprise needs. They needed a partner “who could truly grasp our specific needs, processes, and mindset to adapt their services accordingly.” This proved a difficult quality to find in MSSPs, even among the largest providers, creating concern that the MSSP could respond to evolving requirements. “We felt they were less agile and more geared towards a standardized, service-oriented approach.” 

The design house was undergoing significant and ongoing changes to their infrastructure. “We’ve been rapidly transforming from operating like a smaller entity to a large, complex enterprise.” They required a partner with personalization and adaptability to help them get where they’re going. "SecureOps' ability to work collaboratively within our specific and continuously evolving environment was the deciding factor, ensuring they can help us catch up and excel in our journey."