SecureOps: Not Your Ordinary MSSP
25 years of security experience means we’ve seen and done more than most MSSPs. Add our customer-first mindset and you’ve found a true long-term partner.
CUSTOMER SATISFACTION GUARANTEED
We deliver the value our customers expect.
That's why ...
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90% of SecureOps customers renew their contracts with us
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0% SLA penalties in 25 years!
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8 years average customer retention rate
- Some of our customers have been with us for 25 years!
THE SECURE OPS DIFFERENCE
Our Flexible "Security-by-Design" Approach Sets Us Apart
There are many facets of working with SecureOps that set us apart from other MSSPs, but the ones you’ll find most impactful to your security practice and maturity include:
Flexibility
Adaptability and flexibility are part of our culture. We know your tech stack will change and so will your goals as we move from one year to the next.
SecureOps' Customer Assurance Program proves progress against your expectations. You won’t be locked into a contract wondering where the value is…
Your Security Tooling
We work in your security tooling, improving your investment, and adding to your transparency, strengthening your control over your security operation. You have visibility into detection rules, updated documentation, playbooks, service tickets, and more.
This means there’s no black box of magical thinking or sunk cost into someone else’s platform or tools.
Vender Agnostic
Our vendor-agnostic orientation means we work with lots of technology. We have the experience and expertise to match security to your business context.
We can provide more tool coverage than others are willing or able to commit to because we’ve got the expertise on staff.
Root Cause Analysis
We provide detailed root cause analysis (RCA) so your team knows what to do next.
We don’t just escalate alerts and leave your team to figure it out.
Transparency
You’ll get transparency through SLAs along with responsiveness and continuous, meaningful 1:1 communication between our team and yours – with a named resource to maintain continuity.
You won’t wonder who is going to answer your call or worry they don’t know your digital environment or business and industry context
Collaboration
Collaboration is another strong suit. We serve as a fluid extension of your team. We respect your data and your business and your need to safeguard it.
You won’t be left wondering what we were thinking or why we chose to take the action we took. You’ll know.
Assisted Reversability
And should circumstances change, we’ll assist you with reversibility so you can pivot without losing momentum. That’s right. No vendor lock-in.
Our goal is not to hold you to a contract or impose prohibitive penalties if you have cause to leave. It’s to ensure you never want to.
Multi-Cultural Mindset
We are a Canadian-based MSSP with offices in Montreal, Prague, and Manila. We foster an environment where mutual respect and cultural understanding are paramount.
Rather than asking you to adapt to us, we recognize that our collective diverse backgrounds serve to strengthen our collaboration with your team.
What Our Customers Are Saying
“We chose SecureOps because we felt they aligned with our company’s DNA, understood our needs and business context, and how we work. With SecureOps, we have flexibility and agility to work together to build security services that will evolve with our planned infrastructure changes over the next five years.”
Global Services Delivery Manager
Luxury Retailer
“[SecureOps] have provided a wide range of specialized security services to complement my internal organization. The combination has allowed us to achieve superior service levels very cost effectively. Operating as a "near shore" solution provider from Canada allows the benefit of same time zone responsiveness at a very favorable price point.”
SVP Information Security
Telecom Company
“When SecureOps started with us we had an entirely different tech stack than we do now, 10 years later. SecureOps was able to adapt to these changes with us.”
Manager, Cybersecurity Response Team
Mining Company
The Best Way to Know if We Can Help You is to Ask Us
Talk to our security experts to explore what's possible to meet your specific information and cybersecurity needs.